CARC 17CO · Contractual ObligationDeactivated 2009-07-01
The payer requested additional information to process the claim, and what was submitted was missing or insufficient.
- Common causes
- A records request (such as itemized bills or medical records) went unanswered, or the response didn't fully address what was asked.
- Suggested fix
- This code was deactivated by X12 in 2009; current claims use code 16 or related remark codes. On legacy remittances, submit the requested documentation promptly.
Related Contractual Obligation codes
107This claim depends on another related claim or service being referenced, but that link wasn't provided.11The diagnosis code doesn't support medical necessity for the procedure billed, based on the payer's coverage edits.13The claim shows a date of service after the patient's recorded date of death.146The diagnosis code billed wasn't a valid, active code as of the date of service.150The documentation submitted doesn't justify the complexity or level of the service billed, commonly seen with evaluation and management visit levels.16The claim is missing required information or contains a billing error that prevented the payer from processing it.170This payer doesn't reimburse this specific provider type for this service.171This payer doesn't cover this service when it's billed by this provider type in this particular facility setting.
Frequently asked questions
What does CARC 17 mean?
The payer requested additional information to process the claim, and what was submitted was missing or insufficient.
How do I resolve CARC 17?
This code was deactivated by X12 in 2009; current claims use code 16 or related remark codes. On legacy remittances, submit the requested documentation promptly.
Why does CARC 17 happen?
A records request (such as itemized bills or medical records) went unanswered, or the response didn't fully address what was asked.
CARC codes maintained by X12 (x12.org). Descriptions on this site are original reference interpretations. Always verify codes with authoritative sources before making billing decisions.