CARC 140OA · Other Adjustment
The member ID number submitted doesn't match the patient or subscriber name on file with the payer.
- Common causes
- A typo in the ID number or name, an outdated insurance card, or the patient is listed under a different name (such as a maiden name) in the payer's system.
- Suggested fix
- Verify the patient's ID number and legal name exactly as shown on their current insurance card, correct, and resubmit.
Related Other Adjustment codes
109This payer isn't responsible for this claim; it needs to be sent to a different payer or contractor.136The claim wasn't processed correctly because it didn't follow the rules or requirements set by a prior (primary) payer.18This claim or service line is an exact duplicate of one already submitted and processed.19The payer has determined this claim relates to a work injury or illness, making workers' compensation the responsible party instead.215Payment was adjusted based on a third-party settlement where the payer has subrogation rights to recover costs.22The payer believes another insurance plan should be billed first or is otherwise responsible under coordination-of-benefits rules.23This adjustment reflects how a prior payer already processed the claim, reducing what this payer pays as a result.253Payment was reduced due to mandatory federal budget sequestration, a government-wide across-the-board cut applied to Medicare payments.
Frequently asked questions
What does CARC 140 mean?
The member ID number submitted doesn't match the patient or subscriber name on file with the payer.
How do I resolve CARC 140?
Verify the patient's ID number and legal name exactly as shown on their current insurance card, correct, and resubmit.
Why does CARC 140 happen?
A typo in the ID number or name, an outdated insurance card, or the patient is listed under a different name (such as a maiden name) in the payer's system.
CARC codes maintained by X12 (x12.org). Descriptions on this site are original reference interpretations. Always verify codes with authoritative sources before making billing decisions.